Manager, Title and Registration Operations

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As a Title and Registration Operations Manager, you will lead a team who will execute registration and title applications on behalf of Rivian customers, ensuring a seamless customer experience. You will also work to increase efficiency and support customer facing employees both at headquarters and in the field. To be successful in this role you are willing and able to jump in and be "hands on" to support completion of work and meet targets.

Responsibilities

• Manage a team of specialists supporting best in industry customer service representatives assisting customers with vehicle purchase and registration questions
• Organize and prioritize work effectively for themselves and others
• Work with senior leadership on process creation and strategy as targets and volume scale with business growth
• Drive industry-best vehicle registration accuracy and speed
• Support field delivery teams with document signing fluency and accuracy
• Ensure location compliance with local rules and regulations
• Assist with new market entry registration compliance
• Support service teams with local vehicle inspection requirements on a state-by-state basis
• A collaborator who develops and maintains relationships across the organization
• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
• Implement scalable initiatives and best practices to ensure a world-class operation
• Effectively plan by using reporting and forecasting to set and adjust schedules and pivot resources as needed to meet business demand
• Provide training and development to associates; develop and promote talent through effective and timely feedback and consistent performance reviews
• Enforce high standards in process execution through daily business reviews, observations, and feedback

Qualifications

• 3+ years of vehicle registration experience required; Multi-state experience preferred
• 2+ years proven experience leading a successful team
• Familiarity with different vehicle registration software providers
• Experience with regular contact with DMV compliance officers and demonstrated ability to meet dealer license compliance inspection standards
• Prior experience with EV and Auto Ecommerce a plus
• Experience analyzing reports and creating action plans based on data Proficiency with Microsoft suite to create spreadsheets, documents and presentations
• Experience registering Electric Vehicles advantageous
• Must have a valid driver's license
• Ability to support field teams on nights and weekends; work a flexible schedule; overnight travel may be requested
• Ability and willingness to travel up to30% based on business demands
• Ability to stand or sit for 8-10 hours per day
• Required to communicate using telephone and/or e-mail
• Ability to view, reach, and interpret documents

Salary Range / Hourly Rate for New York City Applicants: $130,000-150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.