Overview :
As Group Ticket Coordinator you will provide daily bulk ticketing and park reservation support for Disney Imagination Campus, Meeting and Conventions, and additional lines of business.
You will work with Guests, internal sales / services, and ticketing partners to validate, document, and process high volume of requests through several platforms.
A Group Ticket Coordinator will provide exceptional service / recovery and positive experiences by phone and email communication to internal and external Guests.
You will support all group ticket team functions, including phone calls, emails, data input, work assignments, reporting, project work, training and handling of escalated Guest situations.
You will report to Ticket Solutions Manager, Group Sales Support.
Responsibilities / You Will :
Process ticket orders using the following systems : Siebel, BOLT and SnApp
Complete ticket orders, payments, returns, emails, and calls to ensure appropriate service levels are maintained
Manage the completion of ad-hoc team tasks
Provide appropriate service recovery and resolution to Guest / Client concerns
Run and create ticket reporting for internal partners
Contribute to a high volume of written and electronic tasks
Maintain Standard Operating Guides to ensure current processes are documented
Frequent collaboration within the sales channels lines of business
Basic Qualifications / You Will Have :
Demonstrated Guest service and recovery skills
Experience collaborating with multiple lines of business
Demonstrated ability in learning and use of multiple technology applications
Experience with autonomous work and working as part of a team
Ability to work a flexible work schedule, including overtime and holidays
Experience with resolution of escalated Guest / Client calls or situations
Experience with all Microsoft 365 Power Platforms including Teams, Excel, PowerPoint, and SharePoint
Proficiency with Zoom and Teams meetings and remote support
Preferred Qualifications :
Experience with Walt Disney World ticketing systems
Experience with Guest Service Suite and current Park Pass Reservation processes
Experience with Walt Disney World Groups Sales lines of businesses
Experience working with any the following systems : Siebel, BOLT, SnApp, GSS, Group Connect, Business Objects, Zendesk
Required Education :
High School Diploma or equivalent
Preferred Education :
Associate's Degree or higher
Additional Information :
Benefits and Perks : Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
Learn more about our benefits and perks at https : / / jobs.disneycareers.com / benefits
LI-AS9