As a Barclays Client Services - FX and FX Options, you'll be a primary point of contact for clients and internal users of the BARX Foreign Exchange eCommerce applications.
Our global team provides support for clients twenty-four hours a day, five days a week. These include external clients using BARX directly or indirectly via FIX and vendor (ECN) platforms, as well as our internal sales and trading colleagues.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.
We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted.
An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
Providing first line client business support via global inbox and hotlines
Trouble shooting a variety of setup, pricing and trade queries relating to BARX, working with associated teams and applications to reach resolution
Analysing potential risk or trade exposure, escalating to the relevant trading or management teams, and involving our risk and compliance partners where necessary
Taking ownership and accountability of customer queries and problems, run real-time management and co-ordination of system outages with IT
Working with the development team, trading and sales colleagues to enhance the client experience and to improve system functionality
Managing system upgrades and testing on weekends at regular intervals throughout the year
What we're looking for :
Knowledge of FX and some knowledge of FX Option product types
Prior experience of servicing clients preferably within a client support role background
Analytical and quantitative ability, comfortable using Excel, and excellent troubleshooting skills
Excellent communication, networking and presentation skills
Skills that will help you in the role :
Knowledge of financial markets with focus on Rate and FX
Knowledge of single-dealer platforms and multi-bank portals
Relevant educational background
Team oriented and goal drive attitude
Where will you be working?
You will be working at our Americas Headquarters at 745 Seventh Avenue. This 37-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.