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Analyst, New Restaurant Openings


Under supervision and direction, the IT Analyst - New Restaurant Openings (NRO) provides technical support on all IT aspects of new restaurant openings and remodels for all 8 of Darden's brands. The NRO Analyst will coordinate with the assigned brands and partner with vendors to ensure new restaurants are opened according to schedule and with minimal technical issues.


  • Under the direction and supervision of leadership, provides technical and operational support for all assigned brands’ new restaurant openings.
  • Coordinates with restaurant management teams, vendors and installers on the implementation of all IT systems, including, Point of Sale, Table Management, Kitchen Display Systems, firewalls, switches and wireless systems.
  • Performs assigned activities within plans and task checklists.
  • Monitors and updates bill of materials and all New Restaurant/staging documentation to ensure they are up to date and followed by vendors.
  • Regularly evaluates new restaurant opening and staging processes and looks for ways to automate and standardize processes in an effort to provide the best new restaurant opening experience possible.
  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  • Partners with Application Development, Infrastructure and other teams to ensurenew software, hardware and processes are implemented into new restaurant openings.
  • Works with restaurant managers and service vendors to ensure prompt service delivery.
  • Monitors and works with vendors to resolve hardware and software incidents.
  • Keeps abreast of the latest hardware and software developments offered by Restaurant Systems team.
  • Establishes a thorough knowledge of the systems, processes and procedures used by our brands.


  • 1+ years restaurant operations experience.
  • Demonstrated ability to accurately determine when hardware service is required and direct service vendors for corrective action.
  • Understanding of restaurant systems installation, troubleshooting and escalation processes.
  • Ability to handle multiple tasks in a fast-paced environment while using sound judgment to make accurate, efficient decisions.
  • Demonstrated ability to develop positive relationships and strong customer service orientation.
  • Proven ability to work effectively to achieve results and adapt to frequent change.
  • Self-starter with initiative to proactively identify and act upon opportunities without direction.


  • Associate Degree or equivalent experience.


  • Must be flexible to support new restaurants openings that may require assistance nights and weekends.
  • Ability to travel overnight.


  • ITIL V3 Foundation Certification preferred.
  • Bachelor’s Degree.

Posted in February 7, 2023

Expired in May 8, 2023


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