Account Services Specialist/CSR-Banking

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Job Ref : 14125 Account Services Specialist / CSR-Banking

Exciting opportunity located onsite in Manhattan

Requirements :

Experience Needed : Two to three years’ related bank related account opening / customer service experience.

Education Required : High School Diploma and some college preferred.

Familiarity with the Bank’s procedures for account opening, maintenance and related functions.

Working knowledge of regulatory requirements including BSA / AML and GLBA.

Knowledge of FIS system, Account Analysis (XAA), debit card, credit card processes, writing procedures, daily

reconciliation, process check deposit and return. Vault procedures, IRS portal, W8 (FATCA), IOLA payments,

Technical Skills :

Working knowledge of the Bank’s core Fidelity systems, a plus. A must

Working knowledge of OPICS, ECS and eGIFTS, a plus.

Intermediate level knowledge of Microsoft Office (Word, Powerpoint and Excel).

Responsibilities

1. Open new accounts in the Bank’s core banking system; add beneficial owners and authorized signors as specified in

approved account opening documents. Escrow account processes, Landlord tenant accounts Periodically update core

system for superseding account documents. Enter initial customer profile into Compliance system. Liaise with

Compliance regarding documentation issues.

2. Enroll and maintain clients and sub-users in the online banking system; retrieve and process foreign currency

payments transmitted via the online banking system.

3. Verify customer wire transfer instructions received via email / fax; check balances and signatures

4. Review in clearing checks referred by Cash Management Services and contact customers for approval of

irregularities.

5. Foreign Currency System, verify and send confirmation to customer. Respond to customer inquiries received via

front office personnel; assist account officer with customer inquiries / charges; assist various departments investigating

insufficient funds; execute reversals of fees based on valid Relationship Manager approvals.

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Posted in December 17, 2021

Expired in January 14, 2022

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