LISBON - Dutch speaker Customer Service Assistance for PVH (f/m/x) Signing Bonus 2500€

Your Role

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with PVH the clothing multinational company that owns some of your favorite brands.

You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

Our Client

PVH is one of the most worldwide known companies in fashion and lifestyle. This company, with over 400,00 associates operating in 40 countries, has a portfolio of brands as Calvin Klein, Tommy Hilfiger, Van Heusen, Izod, Arrow, as well as many other internationally recognized names in the fashion world.

Responsibility

  • Ensure an adequate response time while delivering the highest possible service;
  • Assist, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
  • Maintain excellent quality and efficiency to achieve our team targets;
  • Identify and process orders that may be fraudulent;
  • Provide Information regarding shipping and delivery;
  • Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Your Profile

  • Native written and verbal communication skills in Dutch;
  • Good level of English, written and spoken;
  • Social media responsiveness, including tracking and responding to customer comments;
  • Ability to ensure positive delivery of messages to our customers;
  • Ability to create upsell and cross-sell opportunities;
  • Ability to manage in an efficient way several emails;
  • Problem-solving skills;
  • Good argumentations skills.

Our Offer

  • Signing Bonus 2500€*;
  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Private health insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.
  • Starting day in May
  • Sinds 27/4/2022

    Gesloten 25/5/2022

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